FAQ
FREQUENTLY ASKED QUESTIONS
Here's answers to the most common questions we receive. If you still have unanswered questions please reach out to help@feetsbrand.com and we’ll get back to you shortly!
Address | 502 Evans Mill Lane, Cherry Hill, New Jersery, 08034
SHIPPING AND RETURNS
What is your shipping and return policy?
We ship within the United States. We are confident you’ll love the foot masks, however if you are unhappy for any reason, please reach out to us within 30 days of your purchase for a full refund.
How can I track my order status?
You will receive an email notification with all necessary tracking information after your order is placed. We typically ship all orders out within 1-2 business days. Based on the shipping method you have chosen, and your destination address, orders can take 3-7 business days to reach you. You'll receive an email with all tracking details once your order has been packed.
PRODUCT
How often should I use the foot masks?
We recommend using it about once a week for continued hydration and maximum benefit.
How do I prep my feet for using the product?
If your feet are clean you can use them right away. If they are dirty we recommend cleaning and drying them prior to use.
Do I need to stay seated?
It is recommended to stay seated but you can walk around. Be careful as you do and ensure you are doing it slowly so as to not slip.
Do I need to wash my feet after using the foot mask?
No, massage any remaining serum into your foot. Try not to rinse your feet after as the remaining serum will continue to absorb into your skin even after use.
Are the foot masks reusable?
The masks are for one time use.
What does it mean your masks are “clean”?
Yes. All of our products are made without synthetic fragrances, parabens, sulfates, or silicones. The intent is so you have products that have few preservatives to reduce the chance of any toxins and man-made chemicals interacting with your body.
When should I remove the foot masks?
You should remove the masks around 15-20 minutes and then rub any excess serum into your feet.
